A dedicated, customer focused, IT professional with 15+ years of progressive industry experience.In his most recent role at Microsoft, as a Principal Customer Success Account Manager, Mr. Groulx is responsible for managing large enterprise accounts. This includes working with customers to ensure operational excellence to reduce risk and maximize business value of Microsoft investments. While at Microsoft, Mr. Groulx led the addition of Inuktitut language as a supported language within Azure Cognitive Services. The language is now surfaced within Microsoft’s enterprise product suite.
In his previous role at Brane Capital, Mr. Groulx led the first Canadian implementation of the NIST cybersecurity framework. He was also responsible for designing and implementing infrastructure/processes/policies which allowed Brane Capital to certify to ISO 27001 and ISO 27017.
Prior, Mr. Groulx spent 7 years at the Canadian Institute for Health Information where he managed infrastructure and security teams. With regards to the NFP/volunteer space, he previously served as the Corporate Secretary and Directory of Industry Relations for ITSMF Canada. In his personal life, he enjoys outdoor running (while listening to tech podcasts) and spending time with his family (2 young boys / wife).